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Customer Service
- Shipping & Delivery
- The minimum mail order amount for plants is £25 plus post and packing. At present this is set for small orders of £25 -30, the postage will be £8.50. For orders below £70, the postage will be £12. Larger orders will be charged at £15 - £20 dependant on the size of the order.. These prices are for mainland Britain. We reserve the right to alter these charges should they increase significantly.
For the highlands of Scotland, offshore islands and EEC countries please contact us first, for an up to date shipping charge. In these cases we find out the cheapest method of transport and charge at cost but only with your permission.
Delivery by our carrier is on a guaranteed next day service. These are plants straight from the retail area of the nursery and the average pot size is 1lt but it can vary according to the type of plant and growing cycle. We send out mail order all year. The plants are now packed in closed boxes, the rootballs being wrapped in damp newspaper. We try to keep as much of the foliage height as possible, although we may have cut plants back later in the season.
It’s normally around ten days from us receiving an order until it is sent out but can vary depending on the time of year; however we can fast track orders if necessary. Once you have sent your wish list we will check availability and call you to discuss your plants. We will also confirm the date of delivery with you at this stage, and take payment details from you. - Payment &Pricing
- We do accept cheque payments, however due to bank charges we would prefer to take debit or credit card details.
Payment for mail order is taken on the day prior to the plants being despatched.
Prices are correct as of 12 June 2009. Any previous prices quoted in the printed catalogue or website are subject to change.
We reserve the right to alter quoted prices in the printed catalogue or website, as necessary. - Ordering
- At any one time we have about 85% availability of the plants listed in the catalogue. This is subject to crop success and popularity- some items go fast! The descriptions are a guide only and are only of a general outline as all descriptions and planting suggestions are open to a wide interpretation.
Orders taken online or via posted mail order are subject to checking availability. Regarding online orders, if your order is in stock you will be sent an invoice via email. If your order is out of stock we will notify you. - General
- The plants are mature, hardy and mainly ready to flower this season. Pot size varies from 9cm to 2 litres, and some larger. Some species are seed grown and therefore subject to naturally occurring variability.
We supply all of our plants in good faith and correctly named to the best of our knowledge, however please be aware that natural variations may occur, particularly in 'species' plants. Genus that are new to cultivation may also be undergoing a process of renaming and classification. - Viewing Orders
- This website provides a facilty for customers to register and view orders online. Your order can be tracked in your account.