Privacy Policy

This website is brought to you by Fir Tree Farm Nursery. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal data.

Personal data we may collect about you

We will obtain personal data about you (such as your name and address) whenever you complete an online form.

For example, we will obtain your personal data when you purchase goods or services.

Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us.

How we may use your personal data

We will use your personal data for the purposes described below:

• to help us identify you and any accounts you hold with us in our administration
• statistical analysis
• customer profiling and analysing your purchasing preferences
• marketing
• fraud prevention and detection
• billing and order fulfilment
• customising this website and its content to your particular preferences
• to notify you any changes to this website or our services which may affect you
• security vetting
• improving our services

Marketing and opting out

Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text, fax, email about products, services, promotions, special offers or charitable causes which may be of interest to you.

If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further 'Your rights' below.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by password and username which are unique to you
• we store your personal data on secure servers

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

Credit checking

To enable us to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

Your rights

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

• put your request in writing (an email sent to plants@cornwallgardens.com)
• provide us with enough information to identify you (eg account number, username, registration details)
• specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing pur-poses. If you wish to exercise this right you should:

• put your request in writing (an email sent to plants@cornwallgardens.com with a header that says 'Unsubscribe' is acceptable)
• provide us with enough information to identify you (eg account number, username, registration details)

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to plants@cornwallgardens.com or you can write to us at Fir Tree Farm Nursery, Tresahor, Constantine, Falmouth, Cornwall, TR11 5PL or call us on 0044 1326 340 593).

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website. .